Free Business Articles

Use an Online Meeting to give a Sales Presentation and do Online Training

December 23, 2006

Use an Online Meeting to give a Sales Presentation and do Online Training
By: Peter Bailey
Web conferencing software can be used to give sales presentations, do product demonstrations, give online training and to meet with anybody anywhere across the globe. All that is required is that all the meeting parties should have access to an adequate Internet connection.

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Keeping Your Cool When The Customer Gets Hot

December 23, 2006

Keeping Your Cool When The Customer Gets Hot
By: Lydia Ramsey

A day in the life of a business person can be filled with joy and satisfaction or it can be frustrating and stressful. When things go wrong, some people lose control. Holding emotions in check and reacting professionally under fire are not always easy. It is particularly difficult to be nice to people who are not being nice to you.

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Winning Customers Over the Phone

December 23, 2006

Winning Customers Over the Phone
By: Lydia Ramsey
Do you sometimes wonder where your customers have gone? In a study by the International Customer Research Institute, individuals gave the following reasons for becoming “non-repeat” customers:

* 1 percent died (makes you wonder how they responded)
* 3 percent moved
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The 7 Secrets Of Wow! Customer Service

December 23, 2006

The 7 Secrets Of Wow! Customer Service
By: Eric Garner
Your aim in giving your customers exceptional service is to make them say “Wow!” as soon as you disappear. You can do that if you make the following 7 tips part of your normal pattern of service.

1. Give Your Customers Plenty of Strokes. People love to be stroked. Just like domestic pets, we like it when we are fussed at, smiled at, and given gentle touches. Strokes can include any greeting, the use of people’s names, and good wishes of the “Have-a-nice-day” kind. Read more…

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The Unbeatable Laws Of Customer Service

December 23, 2006

The Unbeatable Laws Of Customer Service
By: Eric Garner
If you want to be number one in customer service, you have to do a number of things that make you stand out from the crowd. Here are 7 ways that will put you on top.

1. Roll Out The Red Carpet For Everyone. If there’s one thing people hate about poor service, it’s getting treated differently from others. It makes them feel inferior and second-class. Gary Richter says you should roll out the red carpet for everyone, but particularly those who don’t expect it. Read more…

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Can You Hear Me Now?

December 23, 2006

Can You Hear Me Now?
By: Dr Ro
When you listen to a customer (or co-worker, spouse, significant other), your brain is constantly making hundreds of assumptions. Each word, inflection, and tone of voice is interpreted, but not always as the speaker intended. Research shows that 2/3rd of all employees feel management isn’t listening.*

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Customer Service and the Human Experience

December 23, 2006

Customer Service and the Human Experience
By: Dr Ro
Historically, customer service was delivered over the phone or in person. Customers didn’t have many choices, and switching to competitors was cumbersome. Today, these methods are but two of the many possible touch points of entry for any given interaction. With all the options the Internet brings, competition is literally a click away. If, as has been reported, 65% of your business comes from current customers, then in order to stay in business, you best focus on winning the satisfaction and loyalty of those customers.
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Can You Afford What Rudeness Is Costing Your Business?

December 23, 2006

Can You Afford What Rudeness Is Costing Your Business?
By: Lydia Ramsey
Have you ever thought about how much rudeness may be affecting your bottom line? What is the cost to your company when you or the people who represent you lack proper manners? Do you know how many clients are turned off by employees who would rather carry on a conversation with each other than with the person who came to purchase your service or product? Can you count the number of people who hang up and call someone else because the person who answered your phone put them on hold without asking permission? Read more…

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How important are your employees?

December 23, 2006

How important are your employees?
By: Jeremy L. Knauff
Most businesses invest in marketing and advertising each month but overlook another vital investment that they are already making. That investment is their employees. I’ve said before that your employees can make or break your company, and recently I ran into a very poinient example of that fact.

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The Great American Customer Service Unawareness Campaign

December 23, 2006

 The Great American Customer Service Unawareness Campaign
By: Tim Knox
Q: I’m so sick of you so-called business experts always saying the customer is always right. This is my business, not the customer’s, so I’m the one who’s always right. Sure, they can have an opinion, but in the end it’s up to me to decide who’s right and who’s not. And if the customer doesn’t like it they can take their business elsewhere. What do you say to that, Mr. Business Expert?
– Paul W.

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