The Words Do Matter
August 30, 2008
The Words Do Matter
by: Kevin Eikenberry
Air Canada Flight 154
I was boarding a flight in Edmonton, Alberta, bound for Toronto after a long day. As I handed my boarding pass to the Air Canada gate agent, I asked her if she was having a good day. Her response has been in my mind for nearly two weeks. She looked at me, smiled, and said, “All the better for you asking me, thanks.”
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